“What happens after deployment — are we on our own?”
Never. Every DRAIS school gets dedicated ongoing support — WhatsApp, phone, remote access, on-site visits, and regular updates. All included at no extra cost.
Your Support Ecosystem
Multiple channels, one goal: your school never gets stuck.
What “Ongoing Support” Actually Means
WhatsApp Support Line
Text us about any issue — from minor questions to urgent problems. Average response time is under 3 minutes during school hours.
Direct Phone Hotline
When typing isn't enough, call our dedicated school support line for real-time troubleshooting with a Xhenvolt engineer.
Remote Diagnostics
With your permission, we can connect to the system remotely to diagnose and fix issues in real-time — often resolved in minutes.
On-Site Visits
For hardware issues or complex situations, our team physically visits your school. No question of 'figuring it out yourselves'.
Regular System Updates
New features, security patches, and performance improvements are deployed regularly — always tested, always free.
Quarterly Health Checks
Every 3 months we review your system's performance, usage patterns, and suggest optimizations to get more value.
Support by the Numbers
“What sets Xhenvolt apart is the after-sales support. Other providers install and disappear. These guys still check in on us quarterly and fix issues the same day we report them. It's like having an in-house IT team.”
— Ngobi Peter, General Director, Northgate Schools
Ready to partner with a team that stays?
Get in touch and see what real post-deployment support looks like.